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Openreach underground network infrastructure

Q020 (DB1) – Duct Blockages - Open Course

Open courses

From £170 + VAT

Traditional classroom available UK wide

What is the Q020 (DB1) Duct Blockages Open Course?

The Q020 (DB1) Duct Blockages open course is a 1-day classroom-based training program that teaches delegates how to clear duct blockages on Openreach Underground (UG) infrastructure. Various materials such as debris, soil, or damaged ducts can cause ducts to become blocked. Hence, the need for remediating blockages through the processes of tracing, locating, and excavating. The course is conducted in person and taught by a professional trainer who covers practical skills as well as legislative and administrative knowledge. This ensures compliance with safety protocols, avoiding the disruption to the flow of telecommunications services. Additionally, the trainer will assure you fully grasp that attention to detail is of the utmost importance during the unclogging procedure. Consequently, personnel are not subject to safety risks, and infrastructure is not subject to further damage or degradation. In conclusion, you will gain the proficiency needed to remediate duct blockages to Openreach standards. Enrol in the Q020 Duct Blockages course today to learn how to adequately clear duct blockages and preserve the seamless operation of telecommunications networks.

Q020 (DB1) Duct Blockages Open Course - Key Information

Open course details

Q020 (DB1) Duct Blockages Open Course Details

Once your payment is processed for your classroom-based Q020 (DB1) Duct Blockages course, you’ll receive your joining instructions via email.

Your joining instructions include the following details:

  • The date of your chosen course
  • Course start time
  • Address of your chosen venue, including a map screenshot
  • Duration of the course

You will need to bring the following Personal Protective Equipment (PPE) to attend: Safety helmet, hi-vis clothing, safety boots, eye shields, gloves, and flame-retardant clothing (overalls or legging tops).

Please be aware that candidates without the appropriate PPE may be denied entry to the course, and fees will still apply.

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What will you learn on the Q020 (DB1) Duct Blockages course?

This course is designed to provide you with the following knowledge and skills:

  • Conducting surveys, investigations, and marking out
  • Performing mandatory safety and operational inspections
  • Protecting plant and assets during operations
  • Choosing appropriate materials and equipment
  • Implementing safe digging practices and proper guarding
  • Understanding policies and legal obligations
  • Repairing ducts according to Openreach specifications
  • Reinstating and backfilling in line with SROH 4th edition standards
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Assessment and Certification

The Q020 (DB1) Duct Blockages course assesses you through a questionnaire and a practical assessment. You must pass both to earn your qualification.

What qualification will you get on the Q020 (DB1) Duct Blockages course?

Upon successfully completing the Q020 (DB1) Duct Blockages course, you will receive a certification that demonstrates your proficiency in clearing duct blockages and remediating Openreach Underground (UG) infrastructure. This qualification lasts for 3 years and indicates your ability to meet Openreach’s current working practices and quality standards.

Entry Requirements

Prerequisites

The Q020 (DB1) Duct Blockages course is for individuals with prior civils experience. Specifically, holding a valid safety certification in the following courses is mandatory: Smart Awards SA006 Safe Working in Civils & NRSWA Units LA, NRSWA Units 01, NRSWA Units 02 & NRSWA Units 03.

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Frequently Asked Questions

Here are some of the questions we frequently get asked about the Q020 (DB1) Duct Blockages course.

Who is eligible to attend the Q020 (DB1) Duct Blockages course?

This course is suitable for engineers and contract partners working on Openreach’s Underground (UG) network. Participants should have prior telecommunications experience and hold mandatory safety accreditations such as Smart Awards SA006 Safe Working in Civils and NRSWA Units LA, 01, 02, and 03.

Why is safety so important during the duct blockage clearance process?

Safety is crucial because improper handling during the unclogging procedure can cause further damage to the ducts or infrastructure, and pose significant safety risks to personnel.

Why is it important to complete an Openreach-accredited course?

Openreach-accredited courses are widely recognised within the telecommunications industry. Completing these qualifications demonstrates your commitment to industry standards and provides you with the skills required to work on Openreach's infrastructure.